Terms Of Service

TERMS OF SERVICE

KYZIEN TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using Kyzien (“Platform”), you agree to be bound by these Terms.

If you do not agree, do not use the Platform.

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2. Nature of the Platform

Kyzien is a technology platform and directory that connects users with independent health, wellness, fitness, and clinical professionals.

👉 We do not provide medical, clinical, or therapeutic services.

All services are provided by independent third-party providers, not Kyzien.

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3. No Medical Advice

Content on Kyzien is for informational purposes only.

• Not a substitute for professional medical advice
• Not intended to diagnose, treat, or prevent any condition

Always consult a qualified provider.

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4. User Responsibilities

You agree to:

• Provide accurate information
• Use the platform lawfully
• Not misuse, scrape, or exploit the platform

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5. Provider Disclaimer

Kyzien:

• Does not guarantee provider credentials, outcomes, or results
• Does not employ listed professionals
• Is not responsible for interactions between users and providers

You engage providers at your own risk.

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6. Bookings & Payments

• Payments may be processed through third-party providers
• Kyzien may charge service or platform fees
• Refund policies may vary by provider

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7. Limitation of Liability (CRITICAL)

To the fullest extent permitted by law:

Kyzien shall not be liable for:

• Any injury, loss, or damages from services booked
• Provider actions, errors, or omissions
• Indirect, incidental, or consequential damages

👉 Your use of the platform is at your sole risk

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8. Indemnification

You agree to indemnify and hold Kyzien harmless from any claims arising from:

• Your use of the platform
• Your interactions with providers
• Your violation of these Terms

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9. Account Termination

We reserve the right to:

• Suspend or terminate accounts
• Remove listings
• Refuse service

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10. Intellectual Property

All content, branding, and platform features belong to Kyzien.

You may not copy, reproduce, or distribute without permission.

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11. Governing Law

These Terms are governed by the laws of the State of New York.

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Privacy Policy

Who we are

Kyzien (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This policy describes how we collect, use, disclose, and safeguard your information when you visit Kyzien.com and use our services, including professional directories, event registrations, and wellness-related resources.

Information We Collect

A. Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Billing/payment details
• Account login credentials

B. Professional Information (for providers)

• Business name
• Credentials/licenses
• Certifications
• Service offerings
• Location and availability

C. Health & Wellness Information (if voluntarily provided)

• Preferences related to fitness, nutrition, or wellness services
• Intake or questionnaire responses

Kyzien does not provide medical advice and does not intentionally collect Protected Health Information (PHI) under HIPAA unless explicitly stated.

D. Automatically Collected Data

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on site

E. Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience
• Analyze traffic
• Personalize content

How We Use Your Information

We use your information to:

• Provide and operate the platform
• Connect users with wellness professionals
• Process payments and transactions
• Send confirmations, updates, and support messages
• Improve platform functionality and user experience
• Conduct analytics and marketing (where permitted)

Children’s Privacy

Kyzien is not intended for individuals under 16.
We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted with a new “Last Updated” date.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Sharing of Information

We may share your information with:

A. Service Providers

Third parties that help us operate:

• Payment processors
• Email platforms
• Hosting providers

B. Professionals & Businesses

If you book services or interact with a provider, relevant information may be shared to fulfill that service.

C. Legal Requirements

We may disclose information:

• To comply with laws or legal processes
• To protect rights, safety, or property

D. Business Transfers

If Kyzien is involved in a merger, sale, or acquisition, your data may be transferred.

How long we retain your data

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Opt out of marketing communications

For California residents (CCPA/CPRA):

• You may request disclosure of data collected
• You may request deletion of your personal data
• You may opt out of the sale of personal data (Kyzien does not sell data)

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

However, no system is 100% secure. Use the platform at your own risk.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Third-Party Links

Kyzien may contain links to third-party websites.
We are not responsible for their privacy practices.

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

• Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
• Send you important account/order/service information.
• Provide a way for users to contact your listing via the provided contact information.
• Notify you of user interactions such as but not limited to review and contact notifications.
• Respond to your queries or complaints.
• Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Reviews

We collect information about you during the leave a review process on our site. This information may include, but is not limited to, your name, email address, IP address, website url, image(s), review ratings and review texts.

Handling this data also allows us to:

• Display this information in a public facing manner (such as a web page or API request).
• Notify you of interactions such as approval or rejection of your review.
• Notify you of user interactions such as reply notifications.
• Spam prevention.

Listing contact forms

We may collect information about you when you submit a contact form to a listing. This information may include, but is not limited to, your name, email address, IP address and contact texts.

Handling this data also allows us to:

• Send your contact message and details to the listings contact email.
• Monitor the contact system for spam and abuse.

Claim Listings

We collect information about you during the claim listing process on our site. This information may include, but is not limited to, your name, email address, phone number, position in business and any other details that might be requested from you for the purpose of verifying you have the authority to manage the listing.

Handling this data also allows us to:

• Verify that you have the authority to manage the claimed listing.
• Make you the owner of the claimed listing which can make your name and avatar visible to the public.
• Contact you to inform you if your claim has been approved or rejected.

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